
Growth through acquisition and a focus on people, processes and the customer experience contribute to its business.
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Customers want F&I managers who are involved and interested and can provide valuable insight, not ones who deliver a one-sided sales pitch and don't pay attention to the customer's individual needs.
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Basic approaches to sales will drive success in 2024, say F&I experts.
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Industry vet Gerry Gould and new business partner win Bobit’s Innovation Challenge with new tech tool to boost sales prowess.
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Bob Glaser, who’s headed North Carolina’s dealer association since before many of the younger dealer staff across the state were born, is parking his career.
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Study the lessons from these lawsuits to prevent yourself from ending up in the same scenario.
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Training, technology and processes will help windshield, collision and after-market repair centers approach crash-avoidance systems properly.
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Dealers are essential in educating consumers and dispelling electric-vehicle myths to drive mainstream adoption.
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