Articles

Dealer Ops•by Hannah Mitchell•August 1, 2023

How to Handle Cash Buyers

Dealerships should focus on selling products to cash and credit union financing customers rather than trying to convert them to finance deals, although they shouldn’t discount the latter.

Showroom•by Hannah Mitchell•July 18, 2023

The Customer Is the Bottom Line

Focusing on the buyer above all apparently does lead to success.

Compliance•by Penelope Bell•July 17, 2023

Check Yourself

Keep a compliance checklist for every deal.

F&I•by Rick McCormick•July 17, 2023

Lincoln Thinking - In F&I

Practice Abe Lincoln’s habits to be the best you can be.

Showroom•by Ronnie Wendt•July 17, 2023

Brown Town

Loyalty drives Bill Brown Ford's success.

F&I•by Ronnie Wendt•July 17, 2023

F&I Manager Bottom Lines Add Up

Income levels and PVR continue to increase, finds Finance Manager Training’s 2023 Survey of Finance & Insurance managers and directors.

F&I•by Rick McCormick•July 12, 2023

Expanding F&I in a Contracting Economy

Make customers your partners in the process, not an audience.

Compliance•by Ronnie Wendt•July 12, 2023

FTC Expects Dealers to Drive Toward Heightened Cybersecurity

In November, the FTC hit the pause button on its updated Safeguards Rule, but dealers must continue to beef up cybersecurity.

Showroom•by Nancy Lybarger•July 12, 2023

Smart Digital Solutions Improve Car Buying

Though satisfaction with vehicle buying fell in 2022, smart digital solutions grew as a means of driving heightened customer satisfaction.

F&I•by Hannah Mitchell•June 12, 2023

Lessons From the Soviet Streets

Agents would do well to adapt a former teen black-market entrepreneur’s tactics to get into dealer principals’ offices.

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