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Great managers recruit and develop talent ahead of need. They also know the value of a well thought-out and implemented onboarding process.
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The Yorkville, NY, dealership sells six times more vehicles than it did a year ago, after being acquired by dealer principal Frank Mastrovito.
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Kerrigan Advisors’ Erin Kerrigan sees a positive, record-breaking buy/sell market for 2022 and maybe into 2023.
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If a dealer can provide their paper trail to a regulator or jury, it should demonstrate that the consumer indeed made informed decisions throughout the process and there was no deception intended.
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F&I profits have consistently increased since my departure from “the box” — and it’s all happening in conjunction with my fuzzy slippers.
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Create value by taking the time to understand your customer and recommending the right product at a consistent price.
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How Kemna Auto Center leveraged technology to slash wait times and boost F&I sales.
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The truth be told, when a dealership accepts mediocracy, it’s the dealership to blame for the issues at hand.
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Here are two truths that reveal the concepts of a powerful process that moves customers and us.
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How we interact with our co-workers and the customers in the F&I office can have a significant impact on our relationships, our effectiveness, the perception of us by others, our outcomes, and our income.
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