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Digitalby Jenn ReidApril 8, 2019

Opinion: Early Identification Improves the Customer Journey

Dealer software expert identifies targeted marketing as a space to watch in 2019 as retailers and finance sources seek out and invest in new ways to engage down-funnel shoppers.

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Digitalby Bob GeorgeApril 4, 2019

5 Steps to Bring Your Dealer Website Up to Code

Whip your website into shape with this rundown of five mission-critical performance standards and personalization tools every dealer needs to compete on any platform.

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Dealer Opsby Jim LemanMarch 29, 2019

3 Ways to Ensure Wholesale Sourcing Dependability

Accelerate turn and maximize gross profit by stocking smarter, identifying your fastest-moving units, and testing new digital tools designed to drive efficiency throughout your used-car operation.

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F&Iby Dave WorrallMarch 28, 2019

Why VSCs and PPM Work for the Modern Car Buyer

Despite rampant misinformation surrounding F&I products, a survey of U.S. car buyers and lessees proves the need for service contracts and prepaid maintenance is there. You just have to offer them.

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Complianceby Tom HudsonMarch 28, 2019

Disclaiming Warranties? Do It Right!

A Pennsylvania case proves the dealer’s choice of words can make or break a consumer’s claim resulting from the mechanical failure of a vehicle sold ‘as is.’

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Trainingby Tariq KamalMarch 20, 2019

Q&A: Academia Is the Bridge to the Millennial Workforce

Phil Hellstrom believes work/study programs can help dealers keep their best people on staff while raising the automotive industry’s profile in a near-zero-unemployment job market.

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Complianceby Tariq KamalMarch 18, 2019

Q&A: Car Fraud Puts Dealers on the Hook

Famed car fraud attorney Bruce Shaw says the courts show no mercy to dealers who resell counterfeit units and shares hard-won advice for spotting sophisticated fakes and avoiding costly lawsuits.

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F&Iby John TabarMarch 18, 2019

Here’s a Little Tough Love for F&I

Are you tired of the way sales delivers deals? Stop complaining, step up, and attack the problem with training that will raise the bar for the entire front end.

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ShowroomCover Storyby Tariq KamalMarch 14, 2019

Quirk Chevrolet: Just Give Them the Price

A straightforward approach to sales and customer service helped make Quirk Chevrolet America’s No. 1 Silverado, Bolt, and Volt dealer, and their front line is a highly skilled, efficient, and long-tenured BDC.

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Showroomby Toni McQuilkenMarch 8, 2019

NADA 2019: Dealers Need New Identities

NADA Show 2019 attracted exhibitors in search of dealers and dealers in search of cutting-edge solutions that will make them stand out in an increasingly digitized and commoditized industry.

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