Gregory Arroyo
Editorial Director
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Reconnecting with a true F&I pro helped restore the editor’s faith in the industry he covers.
Read More →The editor looks back at some of the positives that came out of the Great Recession and explains why that painful period has the industry prepared for whatever the future holds.
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F&I product providers and agents are keeping a close eye on used-vehicle prices, which they say are trending right into the hands of F&I offices.
Read More →The editor weighs in on new technology in the F&I space and why solutions that appear threatening could represent new opportunities for sales.
Read More →The editor wonders if the F&I office’s days are numbered after reading some disturbing emails that arrived just as the FTC was gearing up to study the in-dealership experience.
Read More →General Motors responded on Friday to legal concerns raised in a Feb. 8 letter from the California New Car Dealers Association. The automaker said it is not infringing on its dealers' used-vehicle operations, adding that projected sales from its Factory Pre-Owned Collection program will represent 'roughly 1% or less of current used retail volume our dealer network sells.'
Read More →The editor is excited about Dealer Summit, Compliance Summit and diving into the first-ever F&I Think Tank. He explains why you should be, too.
Read More →The three-year standoff between Toyota Motor Credit, the Justice Department and the CFPB is over, with the captive agreeing to pay up to $21.9 million in restitution to minority borrowers the regulators allege were overcharged on their auto loans. The captive also agreed to lower its dealer markup caps.
Read More →The House Financial Services Committee’s decision to release confidential CFPB documents was a big win for the industry. But will it be enough to stop the bureau’s attack on dealer participation?
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The editor goes one-on-one with MakeMyDeal founder Mike Burgiss, who says his company is making progress in its drive to connect car buyers to dealers online. Can he do the same for F&I?
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