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Peak Performance

Rick McCormick pushes F&I professionals to the heights of success with a focus on training, compliance, and customer service.

Blog Post

F&I Customers Are Just Like Us!

Boost your PVR with an F&I process that reflects your own expectations for a positive customer...

Top-producing F&I managers have learned to look at their presentations from the other side of the desk and build trust in the process — and themselves — to sell more products to more customers.

Blog Post

How to Improve Your F&I Luck

The author advises F&I managers on a losing streak to create their own luck.

Has your F&I luck run out? Top trainer gets back to the basics by breaking down the two core elements of success and how to turn them to your advantage.

Blog Post

Are You Menu Selling or Menu Telling?

Still pushing the F&I rock uphill? Get the needs-discovery phase out of the way before...

Top trainer shares three questions every F&I manager should be asking themselves, all of which have little to do with your choice of menu and everything to do with the way you’re using it.

Blog Post

Sell More F&I By Moving Your Target

The author says F&I pros who move their target from sales to service will achieve both.

To improve your per-copy average and develop selling skills that will last the length of your F&I career, quit making excuses and start allowing customers to express the needs your products were designed to meet.

Blog Post

Why the Why of F&I Matters: Part 1

The author believes finding your “why” helps F&I professionals tap into the long-term,...

You have enough training and talent to make a living in F&I, but your PVR won’t budge. Get to the next level by asking why you do this work and how your success or failure affects your customers’ lives.

Blog Post

The Empty F&I Office

Downtime doesn’t have to be wasted time. Peak F&I performers spend time in the showroom, in the...

Looking to kill some downtime? Top trainer urges F&I pros to hit the show floor, consult with service staff, and take care of your ‘other’ customers — including the ones you see every day.