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Dealers must be careful they don’t run afoul of the law when it comes to such deceptive practices, as there are many cases pointing to the potential bad ends of such deals.
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Gerry Gould returns to the magazine’s annual conference to lead a workshop on maximizing cash and lease deals in the F&I office. He’ll offer product recommendations, break down ideal menu configurations and will cover key word-tracks and responses to common customer objections.
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Almost a month after launching a campaign critical of rate markups, Space Coast Credit Union has pulled all ads and associated videos. The campaign had compared rate markups to a restaurant charging customers more for food based on arbitrary physical features.
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Attorney Vince Megna celebrated the $126,836 settlement he reached with Tesla on behalf of a Wisconsin man by posting a humorous video to his YouTube channel. It was the first lemon law case brought against the electric-vehicle maker.
Read More →In addition to paying civil penalties and reimbursements to the state, the owners of the dealerships must work to resolve 45 consumer complaints. This is the second such settlement the dealers have reached with the state.
Read More →Whether you believe it or not, most rules and regulations weren’t designed to make your life miserable. The magazine’s resident compliance expert says we can only blame ourselves.
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Top F&I mind says there are nine components that need to be in every F&I pay plan. Not only do they provide the right motivation, they can be the key to retaining top talent.
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The Father of the F&I menu lays out a four-step process for converting the cash customer. He even throws in a technique for selling a VSC to those who refuse to convert.
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A relatively new company is aiming to put dealers back in control of their data, but its founder knows not everyone views his solution as the answer to managing the data.
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Not all dealers had today’s Internet customer in mind when they joined the digital revolution. For Sun Toyota, the Great Recession was all the motivation it needed.
Read More →Calland Auto Group and its owner are accused of failing to provide consumers with motor vehicle titles as required by Ohio law. The Ohio Attorney General seeks reimbursement to the state’s Title Defect Recision Fund.
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