ATLANTA – Manheim Consulting’s 17th annual report on the used-car market revealed that auto manufacturers, rental car companies, lenders and dealers increased revenues and earnings in 2011 despite a weak economic backdrop.

This resulted from business restructurings, productivity gains, effective use of new technologies and customer service, according to Tom Webb, Manheim Consulting chief economist.

In addition to  providing a year in review and outlook, as well as a chapter on the remarketing industry as a whole, the book features chapters on dealers, rental, leasing, repossessions, commercial and government fleets and salvage. The report also includes an introductory letter from Manheim President Sandy Schwartz, interviews with NADA and NIADA leaders, and a collection of case studies drawing on Manheim Consulting analysis of customer challenges.

The UCMR is available online at www.manheim.com/consulting. Those who purchase the Report will be able to download a PDF and receive access to a free app that allows them to view the report on iPhones, iPads and Android devices. 

“The wholesale automotive industry has probably never experienced a year like 2011,” Schwartz said. “The strong demand for used vehicles, digital and mobile technology advances, and changes in how customers want to do business all combined to create a challenging and exciting year.”

For more information, visit www.manheim/consulting.com.