MENU
SEARCHThe captive finance company selected the digital marketing, sales and service solutions provider to provide web-based customer lifecycle communications.
DEARBORN, Mich. — ChannelNet, a provider of digital marketing, sales and service solutions, signed a new contract to provide web-based customer lifecycle communications for Toyota Financial Services (TFS).
The company’s software, ChannelNet SiteBuilder, uses a needs-based marketing approach that will give the captive finance company the ability to target and personalize each interaction as the customer progresses through the ownership lifecycle.
“We are honored to work with Toyota Financial Services,” said Paula Tompkins, CEO and founder of ChannelNet. “Our goal is to support TFS with dynamic, personal web experiences that increase customer satisfaction and drive loyalty. It’s all about sending customers relevant information at the right time.”
The technology, which was featured in F&I and Showroom’s April 2014 issue, provides a comprehensive customer lifecycle solution. The self-service solution will also increase the cross-selling opportunities for the brands and their dealers. Based on industry standards, the software creates a transparent flow of data from segregated or silo systems, giving the customer access to the dealer, brand and finance information all in one place.
Other ChannelNet automotive customers include Ally Auto, Audi Financial Services, BMW Financial Services, Fiserv, Hyundai Motor Finance, Kia Motor Finance, RouteOne, Volkswagen Credit and Southeast Toyota.
Credit card down payments, multiple vehicle purchases and even straw purchases can be completed without committing bank fraud, as long as you tell the bank first.
Read More →
Cox Automotive’s index shows the subprime segment, long loan terms, negative-equity borrowers and down payment amounts all grew in February despite ever-higher vehicle prices.
Read More →
Auto loan originations rose over 6% year-over-year in the third quarter of 2025, but TransUnion predicts a slight decline in auto loan growth this year, making it an outlier in the company's overall lending forecast.
Read More →
Growing access shows greater lender appetite for risk as consumers take on heavier debt burden in an inflated market.
Read More →
More consumers, faced with ever-rising car prices, are adapting by agreeing to longer loan terms despite the cost of added interest payments.
Read More →
The reinsured biweekly payment program offers auto dealers with customer retention and reinsurance structure.
Read More →
December brought some of the best borrowing availability for consumers in years, though lenders tightened their reins on riskier segments of the market.
Read More →
Solving mismatched payment quotes can boost sales, profits
Read More →
Data reflect growing finance activity on the extreme ends of credit risk scale
Read More →
