LOS
ANGELES — Westlake Financial Services expanded its services in July into three
states —
Maine, Connecticut
and
Alaska
—
and named a new assistant vice president of sales to lead marketing in these
states.
“We look
forward to introducing ourselves and working with dealerships in Maine, Connecticut and Alaska,” says Mark Vazquez,
Westlake
’s vice president of sales. “Whether
a state has a customer demographic with below-average credit quality, or
above-average credit quality (as these three states do), we’ve found that there
is always a place for Westlake in these markets because we offer a full
spectrum of programs that can help dealers make more money, regardless of the
type of customer that walks onto their lot.”
Front-end
servicing will initially be done by the internal marketing team for these
states. This includes sign-ups as well as helping dealers become familiar with
Westlake’s Buy Program and the unique features and tools available to them.
Leading the internal marketing team is Kyle Dietrich, who joined
Westlake in June as assistant vice president of sales. Dietrich brings 18 years of finance experience to
Westlake, with prior
positions at Triad, WFS Financial, and Norwest.
“My role
is to build upon what’s already been created and on-going at
Westlake
with great results,” Dietrich
says. “I want to expand those processes and work with people to tap into
their full potential as individuals. I want to create synergy within the group
dynamic to improve and continue moving the company forward.”
Each
dealer is assigned a specific internal marketing representative who will be
able to assist them with all aspects of their
Westlake
relationship. “The Internal
Marketing reps develop a business relationship with the dealers,” Vazquez
explains, “Just like our representatives in the field, the IMT and the dealers
become familiar with each other and are able to build upon that relationship to
increase business. We always want to give dealers ‘a way to go’ on every
sales opportunity.”
Bret
Hankey, vice president of originations, heads the department that works closely
with dealers once the contract is in the office for verification, processing
and funding. “We are ready and excited about working with these new states. Our
goal has always been to provide exceptional customer service to all of our
dealers, and we look forward to providing that same level of service to Maine, Connecticut and
Alaska.”
Hankey
adds that the originations department is regionalized with specific teams set
up for different markets. This allows them to tailor their schedule
accordingly, and to become familiar with state-specific requirements and dealer
needs.
Main and Connecticut will be part of Westlake’s
Mid-Atlantic Region, with Alaska
joining the Pacific Northwest Region. Westlake
serves a total of 40 states in the
United States.