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NewsAugust 16, 2011

State Association Taps NADA University to Launch Training Program for Young Dealers

Using NADA University’s online resources, the Texas Automobile Dealers Association has launched the Texas Dealer Academy program to provide young dealers in the state with access to online professional development training.

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ArticlesAugust 5, 2011

Character Development

Chris ‘Captain Credit’ Cochran struck gold for Haddad Dealerships with a social media promotion that grew into a standalone special finance department.

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ArticlesAugust 5, 2011

Buy-Sell Mistakes to Avoid

Before you think about selling or expanding your operation, check out this buy-sell primer for avoiding four possible landmines on the road to a sale.

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ArticlesAugust 5, 2011

She’s Buying

It’s been a year since Meade Lexus earned AskPatty.com’s “Seal of Approval,” and the dealer group’s CSI is now approaching 100 percent.

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NewsAugust 2, 2011

J.D. Power: Banks Lead the Way in Dealer Satisfaction Study

J.D. Power and Associates’ 2011 U.S. Dealer Financing Satisfaction Study indicated that dealer satisfaction with lenders has improved in all categories, with Mercedes-Benz and BMW captives leading the way.

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NewsJuly 12, 2011

Hyundai, Lexus, Subaru Top Rankings in Dealer Satisfaction Survey

Automakers scored high in the National Automobile Dealers Association’s annual Dealer Attitude Survey, with Hyundai, Lexus and Subaru leading the way.

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Articlesby Gregory ArroyoJuly 5, 2011

Dealer Eliminates BDC, Creates Hybrid Department

Eliminating the business development center could be the death knell for any dealership in today’s Internet age, but not for Honda of Tenafly. In fact, it’s had the opposite effect.

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NewsJune 14, 2011

NCM Associates Expands Training Programs for Franchise Auto Dealer Managers

NCM Associates has added new education programs for automotive dealers and their managers, including one geared for general managers.

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NewsJune 8, 2011

DealerTrack Backs Compliance Solution With $25,000 Red Flags Guarantee

DealerTrack announced the company will offer a $25,000 Red Flags Guarantee to cover associated government-issued fines should a dealership be cited for noncompliance with the Red Flags Rule while using the DealerTrack Compliance Solution.

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NewsJune 7, 2011

CarGurus Study Reveals Top 5 Complaints, Compliments About Car Dealers

A new CarGurus study suggests that a car dealer's candor and responsiveness carry significant weight with an online shopper and can make or break a sale, sometimes even before the consumer meets the dealer in person.

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