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News•March 1, 2016

Pickup Rate Not Keeping Up With Rise in Inbound Calls, Survey Shows

Eighty-nine percent of dealers surveyed agreed that having a comprehensive process for handling inbound calls was important; however, only 40% were confident they were managing incoming calls effectively, according to a survey conducted by CallSource

News•August 18, 2015

Dealerships Losing 84% of Phone-Ups, IHS Automotive Reports

An analysis by IHS Automotive commissioned by CallSource found that dealers are failing to convert 84% of inbound prospect calls due to a lack of professionalism and inventory knowledge, among other reasons.