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Articles•by Terrence J. O'Loughlin, J.D., M.B.A.•May 12, 2026

Dueling Banjos in the Car Biz

Reports and accounts at variance show auto dealers’ trust profiles have risen in many consumers’ minds but that there remains a need for greater transparency by some.

News•September 14, 2016

Consumers Want Price Transparency From Service Centers, Survey Finds

Price uncertainty is the No. 1 reason a customer won’t visit a dealership’s service center for maintenance, according to results of a survey commissioned by Record360.

News•August 3, 2016

Cost Estimates are Crucial to Service Appointments, Study Finds

Xtime's survey of 668 vehicle owners shows that a majority (more than 70%) believe cost estimates are either extremely important or very important when setting appointments. These responses outranked all other factors surveyed, like the availability of transportation options and the option to choose different service advisors, the company stated.