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Dealerships Losing 84% of Phone-Ups, IHS Automotive Reports

An analysis by IHS Automotive commissioned by CallSource found that dealers are failing to convert 84% of inbound prospect calls due to a lack of professionalism and inventory knowledge, among other reasons.

Getting 'Shopped'

A salesperson tells a customer that he won’t work a deal over the phone because he doesn’t like being ‘shopped.’ The editor doesn’t question his reasoning, just the truthfulness of his response.

Dealerships Losing 84% of Phone-Ups, IHS Automotive Reports

Getting 'Shopped'

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