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service contract

GM Rolls Out Optional Extended Warranty

The new extended ‘bumper-to-bumper’ warranty isn’t designed to act like a dealer-offered service contract. Repairs can be completed without filing a claim and there are no deductibles. The option also is included in a vehicle’s overall price.

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Navigating the 'New' Used Car Buyer’s Guide

The magazine’s compliance guru breaks down the Federal Trade Commission’s final revisions to the Used Car Rule. His message to dealers is don’t overthink it.

CNA National Wins Diamond Dealers' Choice Award

The company also received the Gold Dealers’ Choice Award in the reinsurance provider category. Combined with this year's honors, CNA National has collected 20 Dealers’ Choice Awards since the competition began in 2005.

Don’t Fear the ‘No’

How many times does a customer have to say ‘No’ before you move on? His Madness says it depends on the producer’s skill, training, and ability to think on the fly.

No Friend of Mine

F&I trainer details a foolproof method for convincing your next ‘third basemen’ to switch teams.

(Video) Collapse. Create. Repeat.

An F&I manager says his customers' buying and ownership habits are making it difficult to sell GAP and service contracts. The magazine's resident F&I pro has the answer.

F&I Tip of the Week: Why Customers Say ‘No’

John Vecchioni, the F&I Professor, says there’s only one reason a customer will say “No” to purchasing an F&I protection. Find out what it is in his latest installment of F&I’s Tip of the Week,

[Video] Tip of the Week: The Service Walk Reloaded

It’s a fact that salespeople who conduct the service walk achieve higher grosses on the vehicles they sell. So why doesn’t every sales consultant do it? Gerry Gould weighs in, and covers the F&I manager’s roll in this important step on the road to a sale.