FI showroom red and grey logo
MenuMENU
SearchSEARCH

Planting the Seeds for Future Sales

You can’t help every subprime customer who walks through the door, but you can take steps to help them in the future. Taking advantage of tax time and helping customers repair their credit is a good start.

by Denny Long
December 1, 2008
4 min to read


If you are like most dealers across the country right now, a high percentage of your applicants are being turned down by your banks. Though you may not be able to help these consumers today, someone will put them in a vehicle in the future. Will that someone be you? Do you have a system in place to follow up with those consumers, or are you like the many dealers who are only concerned about the prospects in their showrooms today?

There is no doubt that right now may be the toughest time in recent history to get the average consumer financed. But the stock market will rebound, and those who are in a position to take advantage will greatly increase their wealth. In the same way, history tells us that the special finance business will rebound and those who are prepared will prosper greatly. As a matter of fact, we may be more in demand than at any point in recent history.

Ad Loading...

Now is the time to plant the seeds for future sales. Business and farming have a lot in common. If a farmer doesn’t plant seeds in the spring, there won’t be a harvest in the fall. If you don’t plant the seeds for future sales, you won’t reap the benefits of a great harvest when the time comes. And that time will come!

The taxman cometh

Those words strike fear in many of us because normally when the taxman comes, it’s to take your money. But every winter, the taxman delivers the down payments we need to help our customers get the vehicles they need through one of the many equity lenders available to us. And this year, we may get an extra bonus if the government comes through with the Economic Stimulus Package that has been talked about recently.

Don’t just toss your prospects out the door. Educate your current customers on the availability of this type of financing and there’s a good chance you will be the first in line to take advantage of this newfound money. Let them know that you will be calling them the first week of January to discuss their options. Systems that let you take advantage of tax refunds early also are available, so educate yourself on those products.

Credit education can build future sales

Ad Loading...

Speaking of educating, why not point the prospects you can’t help today in the right direction for the future? With a little credit education, a little effort and a little time, many consumers can dramatically increase their credit scores. This increase may make it possible for you to help the consumer get financing. If you’re the person who helped them, they won’t forget you. As I’ve said before, it’s all about relationships, and helping people have a better future builds those relationships.

You need to make sure you point them in the right direction. There is a great article on the Federal Trade Commission’s Website about credit repair. This article explains to the consumer that many of the credit repair advertisements they see and hear are nothing more than scams. This article gives the consumer a list of steps to repairing their own credit without losing money to scam artists.

Like the software many of us use to complete our tax forms every year, there also are inexpensive programs that can help the consumer though the process of improving their credit. An Internet search on “credit improvement software” will help you find a number of these programs. Now take all of this information and create a one-page document or brochure that gives your prospects the information they need to help themselves. Hand this out to every prospect you cannot help today, and make sure you have a system to follow up with these consumers. By doing this, you will help yourself tomorrow.

The future is bright! If we plant the seeds for future sales we will all be in the right position to take advantage of the better days coming soon. My holiday wish for you and your family is that 2009 is your best year ever. You can make it happen! Good luck and good selling!

Denny Long is senior vice president at Dealer Marketing Services. E-mail him at dlong@special-finance.com.

Topics:F&I
Subscribe to Our Newsletter

More F&I

Laptop computer on a desk with a notepad and pen next to it and a whiteboard in the background
Digital•by Rick McCormick•October 15, 2026

AI: Facilitator, Not Fixer, in F&I

The dealerships that thrive in the years ahead will be those that embrace technology while continuing to invest in the people who make customer interactions count.

Read More →
Headshot mockup thumbnail.
F&I•October 1, 2026

Modern Technology Objection Handling

In this video, Trent White shares how to confidently handle technology-based objections by helping customers understand the value of protection, even with modern vehicle technology.

Read More →
man standing in front of podium
F&I•by Lauren Lawrence•October 1, 2026

Consistency at Scale: Driving F&I Performance

With 75 rooftops across the Sunshine State, Morgan Auto Group has proven to Floridians that it knows a thing or two about driving performance in a competitive market. But it didn’t start at the top.

Read More →
Ad Loading...
Insurance contract signature page with black inkpen on top
F&I•by Hannah Mitchell•September 22, 2026

Gitty Up on GAP

The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?

Read More →
Easycare White paper cover See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Sponsored•September 8, 2026

How AI-Powered Coaching Is Transforming F&I Performance

See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability

Read More →
Assurant, Sell Value Build Trust, F&I Series, Expert Trainer Trent White
F&I•September 2, 2026

Sell Value, Build Trust

In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.

Read More →
Ad Loading...
2026 StoneEagle summary
F&I•by Hannah Mitchell•August 31, 2026

F&I Sales Give Dealers First-Half Lift

Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.

Read More →
man with white hair and glasses delivering a speech standing next to a podium
F&I•by Lauren Lawrence•August 31, 2026

Targeted Training Drives Results

Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.

Read More →
Man's hand holding pen over a paper document
F&I•by Justin B. Gasman•August 20, 2026

Double the Change, Double the Chance

When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.

Read More →
Ad Loading...
Laptop computer, tablet, calculator and notebook on a desk
F&I•by John Tabar•August 20, 2026

Just Do It

F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.

Read More →