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Industryby Dave PazJanuary 6, 2025

Innovative Dealership Customer-Retention Strategies

Such approaches are vital, especially since keeping existing customers comes with lower costs than attracting new ones.

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F&Iby Tony DupaquierDecember 24, 2024

Home-Grown F&I

The best ways of cultivating talent may not be obvious but have proven themselves.

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Complianceby Gil Van OverDecember 24, 2024

A Kink Is A Kink

Electronic processes won’t hide that fact, and even make it easier to expose it.

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Industryby Brandin WilkinsonDecember 19, 2024

Leaders Need Development, Too

Auto group’s program making a difference and could serve as an inspiration for others to create their own.

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F&Iby Justin B. GasmanDecember 17, 2024

Five-Star F&I: The Secret to Customer Delight

How F&I managers can organically solicit consumer feedback that pumps up business.

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Complianceby Terry O'LoughlinDecember 12, 2024

The FTC’s Proposed CARS Rule in 600 Words

Some guidance on the pending regulation, which may be enacted early next year.

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F&Iby John TabarNovember 27, 2024

Think Bigger

When F&I managers intentionally take responsibility for the impact they have in the dealership, it elevates both them and the business.

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Dealer Opsby Brandin WilkinsonNovember 27, 2024

Six Powerful Questions

Take the time to answer these and lay the groundwork for a successful year-end.

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Awardsby StaffNovember 14, 2024

Dealers' Choice Awards Spotlight: ECP Inc.

ECP Inc. was recognized in the 2024 Dealers' Choice Awards for a diamond award in the Appearance Protection category; and a gold award in the F&I Ancillary Products category.

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F&Iby Rick McCormickNovember 14, 2024

Understand to Oversell

Make your interaction with each customer unique, like he or she is, and all will be more likely to consider available products.

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