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After reading the CFPB’s consent order against U.S. Bank and its nonbanking partner, the magazine’s legal insider concludes the bureau is one heck of a negotiator.
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Agency head explains how one dealer client maximized profits and avoided personnel issues by setting up a ‘timeshare’ system for his F&I managers.
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Industry veteran says some franchised dealers are realizing 40 percent penetration on PPM plans, and that’s on leases. He explains why those dealers are also realizing great customer retention.
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The magazine’s newest F&I trainer offers six insights on how to drive a better connection with customers.
Read More →If converting cash customers to finance is your strategy for staying in the game, then keep reading. The F&I professor drops some knowledge on why cash can be king in the F&I office.
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Trisha Winski of Mercedes-Benz of Westwood, Mass., and Grant Wilson of Huffines Kia in Denton, Texas, have found the perfect match for their customers. It’s a suite of products that’s feeding the service drive and their per-unit averages.
Read More →Fraudulent paystubs are a serious threat to your dealership and the trust you’ve built with your finance companies. Special finance guru warns that such incidents are on the rise, and customers aren’t the only guilty parties.
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Two dealers in New York and Texas say they weren’t trying to make a statement when they switched to a combined sales-and-F&I process; they just wanted to do right by their customers.
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Until last month, the CFPB was doing a lot more aiming than shooting. But its first enforcement action against an auto finance source and its partner company proves the agency isn’t firing blanks.
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Auto finance continues to balance the need to manage risk with the need to fuel the industry’s resurgence. So far, so good, according to Experian Automotive’s latest report.
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