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F&Iby George AngusMay 15, 2013

The Perfect Blend

The ‘Father of the F&I Menu’ offers his thoughts on how many and what type of products should be on your store’s menu.

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F&Iby Michael BenoitMay 15, 2013

The Guidance That Isn’t

The magazine’s legal eagle doesn’t mince words when he describes the ‘logical disconnect’ between the CFPB’s view of fair lending and how dealer participation really works.

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Complianceby Stephanie ForsheeMay 15, 2013

Fair Warning

Now, more than ever, dealers are left with unanswered questions about finance reserve, discriminatory lending and other regulatory concerns. Two attorneys share their opinions on those topics with F&I and Showroom.

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F&ICover Storyby Brittany-Marie SwansonMay 15, 2013

Click and Order

By cutting down on response times, using video to connect with shoppers and launching a team to nurture cold leads, Greenway Dodge’s Internet department now drives 71 percent of the dealership’s sales.

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Auto Financeby Melinda ZabritskiApril 16, 2013

Watch for Debris

All signs pointed to a great fourth quarter, but there was some cause for concern — just not enough to keep cars from rolling over the curb.

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Auto Financeby Gregory ArroyoApril 16, 2013

To Catch a Customer

Optimists at the NADA and the AFSA conferences believe the industry is primed to sell a million more vehicles this year than in 2012. But as one dealer rep said, it’s going to take a unified effort to make that prediction a reality.

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Complianceby Tom HudsonApril 15, 2013

Relationships Gone Wrong

The magazine’s legal eagle delves into the dust-up between Union Bank and Car Mart. It’s a must-read for dealers considering bank assistance for an operating expense.

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F&ICover Storyby Justina LyApril 12, 2013

Switching Sides

An Illinois dealer took his store’s F&I performance from acceptable to exceptional after making the switch from a paper menu to an electronic version.

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F&Iby Ronald J. ReahardMarch 26, 2013

Shopping for Answers

The magazine’s F&I expert says it’s time to stop complaining about the Internet, and offers a four-step process for turning the Internet into an ally of the F&I office.

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F&ICover Storyby Stephanie ForsheeMarch 20, 2013

Star-Eyed Dealers

Nothing is guaranteed when playing the online image game. But dealers say the rewards are worth the trouble.

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