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Complianceby Michael A. BenoitOctober 7, 2011

A Tale of Two Agencies

Do you know who your regulator is? The answer may not be as clear-cut as you think. The magazine’s legal wiz weighs in.

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Auto FinanceCover Storyby Gregory ArroyoOctober 7, 2011

Setting the Pace

Meet the seven finalists for F&I Dealer of the Year, the winner of which will be profiled in the magazine’s November issue.

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Complianceby Jim RadognaSeptember 6, 2011

4 Social Media Pitfalls to Avoid

The social media sphere offers great opportunities to market your store, but there are several legal traps inherent to this type of viral marketing. Compliance expert reviews four of them in this digital marketing primer.

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Complianceby Rick McCormickSeptember 6, 2011

4 Ways to Reenergize Your Pitch

Have you ever wondered why your performance levels lag? The magazine’s resident expert knows the answer, and offers a remedy for keeping you on your game.

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F&Iby Don GeroniSeptember 6, 2011

The Interview

A five-minute interview can go a long way toward putting customers at ease, and it may even lead to a nice boost in F&I profit per vehicle retailed. F&I trainer breaks down the process.

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Digitalby Mark ViragSeptember 6, 2011

E-Contracting’s Missing Link

Integration has been one of the obstacles in the way of the industry’s push toward e-contracting. One technology expert says that will no longer be the case going forward, especially for product providers.

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Complianceby Tom HudsonSeptember 6, 2011

Spotting by the Book

The magazine’s legal wiz shares a textbook case on what not to do when spot delivering a vehicle.

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Auto FinanceCover Storyby Tariq KamalSeptember 6, 2011

Down But Not Out

After nearly 20 years of steady growth, Easterns Automotive founder Robert Bassam almost lost it all. Learn how old friends and a new business model put his operation back on track.

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Auto Financeby Jim ZieglerSeptember 5, 2011

Beware False Prophets of Profit

‘Da Man’ says it’s time for dealers to stop believing in the flawed logic that says it’s impossible to make a profit in today’s Internet age.

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F&Iby Tariq KamalAugust 5, 2011

Character Development

Chris ‘Captain Credit’ Cochran struck gold for Haddad Dealerships with a social media promotion that grew into a standalone special finance department.

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