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Let’s face it; the law is not always the most stimulating topic for those of you who have lives. But knowledge is power, and it’s important to your business.
Read More →Dealers are definitely in a tough spot. So what’s a dealer to do? Industry insider says the answer will ultimately be tied to regulatory compliance.
Read More →Is your current F&I sales process adding value or alienating customers? In today’s world of Google, Myspace and YouTube, word-tracks are like 8-tracks: obsolete. Expert explains how to give today’s Generation X and Y customers what they want: a fast-paced, non-confrontational buying experience.
Read More →Opinions vary on when and how rate and payment should be quoted to customers. Dealership consultant reveals which practices work best and which don’t.
Read More →It’d be easy to dedicate this entire editorial to all the recession talk. It’d definitely be a good read, but would it help?
Read More →A series of attacks on document preparation fees in several states has resulted in a line of cases holding that charging a fee to fill in the blanks on legal documents (for example, retail installment sale contracts) is the practice of law.
Read More →Creating an effective advertisement is one thing, doing so without catching the eyes of regulators is a completely different challenge. The key is to be able to substantiate all claims offered, and to clearly disclose all terms. Industry insider provides some additional tips to creating a killer and compliant ad.
Read More →The benefits of e-contracting are pretty obvious, from improved CSI to faster funding. So why has it’s arrival taken so long? Software expert gives his take and lays out exactly what is needed for the industry to improve adoption.
Read More →Leveraging the team’s strengths, refining the sales process and putting people first are what John Schenden’s Pro Chrysler Jeep dealership did to earn the magazine’s 2008 F&I Dealer of the Year award.
Read More →With dealers facing changing customer expectations, increasing demands from the factories and customer resistance to the sales process, eliminating the F&I department might seem like a good idea. Dealership consultant breaks down what life would be like without the F&I department, and the results aren’t pretty.
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