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Awareness of how and where mistakes can occur is the best way to guard against them. Establish procedures that make compliance the only way to do business.
Read More →Having a properly drafted agreement can ensure that arbitration will provide numerous benefits.
Read More →A well-run, successful dealership starts with strong management. Develop a plan and continually emphasize its importance to all employees.
Read More →You may be confused about your responsibility to customers where finance companies are involved. You could be found liable if you don’t err on the side of caution.
Read More →If you still think of credit-challenged customers as “roaches,” you are behind the times and losing valuable profit opportunities. This segment of the market can no longer be ignored.
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Every dealership is short staffed at times due to vacations, leaves of absence, resignations or terminations. Access to highly-trained substitutes keeps operations flowing and can even improve profitability.
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As customers demand more information sooner in the sales process, this dealer group has created a presentation intended to increase transparency. It will now be even more necessary for F&I managers to focus on the value of the products they present.
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Customers will provide all the reasons they need the products you are offering if you ask the right questions and wait for their response. This makes them feel respected and engaged in the buying process.
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Paintless dent repair improves customers’ satisfaction with their purchase and motivates them to return to your dealership throughout their ownership cycle. It’s also another opportunity for profit in the F&I office.
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Practicing a consistent word track, understanding customers’ real objections and following up on sales after the initial purchase are all ways to increase service contract penetration.
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