Articles

F&I•by Ronald J. Reahard•June 1, 2006

F&I’s High-Value Role in the Dealership

F&I professionals are well positioned to take a leadership role in the dealership because of their range of knowledge. Valuable managers try to help everyone involved in the sale and purchase of a new vehicle.

F&I•by Ron Martin•June 1, 2006

Creating the Perfect F&I Pay Plan

F&I pay plans should motivate employees to sell more products and have clear compensation guidelines. If you’re constantly reworking the pay plan, it’s time for a new one.

F&I•by Dr. Andrew Blazsanyik•May 1, 2006

Hiring Process Determines End Results

Customer loyalty is often related to employee retention, making the initial selection of staff members critical. Prepare for interviews, use assessment tools and start new employees off right with thorough training.

F&I•by Staff•May 1, 2006

California Dealers Prepare for New Law

Signed into law last year, the requirements of the California Car Buyer’s Bill of Rights go into effect July 1. Many changes center around the F&I office, including credit score disclosures and interest rate caps.

F&I•by James S. Ganther, Esq.•May 1, 2006

Say the Magic Word

The words used in a presentation or on a menu can have implied meanings that you may not have intended. Beyond being technically inaccurate, you may also be misleading customers and giving plaintiff’s attorneys more ammunition.

F&I•by Alan Andreu•April 1, 2006

Combating Electronic Threats: Locating The Data You Need To Protect

It's difficult to ensure security of customers' non-public personal information if you don't know where it is. Network vulnerability assessments and intrusion detection systems help guard against attackers and other system flaws.

F&I•by James S. Ganther, Esq.•April 1, 2006

Filling Empty Heads With The Safeguards Rule

The FTC's enforcement of the Safeguards Rule has progressed with time, beginning with letters and now resulting in large monetary fines. Computer security is one of the key areas to focus compliance efforts.

F&I•by Kristen Force•April 1, 2006

Bringing The West Wing To The West Coast

California dealer Bud Gordon has used his success to educate people and give opportunities to future generations. His leadership shows how a dealership can be a profitable business while enhancing a community.

Compliance•by Alan Andreu•March 1, 2006

Combating Electronic Threats: Don't Get Burned With Just A Firewall

The first step in protecting the information you store electronically is to understand the risks. Your firewall, password or login name may be vulnerabilities you've never considered.

F&I•by Ron Martin•March 1, 2006

It's Time to Take Action

The first step toward effective training is making the decision to seek instruction. You need to identify your expectations and know your personal learning style to get the best results.

Prev Next