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F&I profits have consistently increased since my departure from “the box” — and it’s all happening in conjunction with my fuzzy slippers.
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Create value by taking the time to understand your customer and recommending the right product at a consistent price.
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How Kemna Auto Center leveraged technology to slash wait times and boost F&I sales.
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The truth be told, when a dealership accepts mediocracy, it’s the dealership to blame for the issues at hand.
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Here are two truths that reveal the concepts of a powerful process that moves customers and us.
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How we interact with our co-workers and the customers in the F&I office can have a significant impact on our relationships, our effectiveness, the perception of us by others, our outcomes, and our income.
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The automotive industry's most in-depth and longest-running study of its kind reveals what today's consumers want.
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Inventory shortages have vehicle lessees re-evaluating their end-of-lease options.
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Dealer Mike Dunnahoo attributes Star’s $2,400 per vehicle F&I to honest sales, full transparency and a staff empowered to treat the customer right.
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Raising the F&I acumen of all managers associated with sales is a smart move.
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