Articles

F&I•by Dave Worrall•March 28, 2019

Why VSCs and PPM Work for the Modern Car Buyer

Despite rampant misinformation surrounding F&I products, a survey of U.S. car buyers and lessees proves the need for service contracts and prepaid maintenance is there. You just have to offer them.

Compliance•by Tom Hudson•March 28, 2019

Disclaiming Warranties? Do It Right!

A Pennsylvania case proves the dealer’s choice of words can make or break a consumer’s claim resulting from the mechanical failure of a vehicle sold ‘as is.’

F&I•by Tariq Kamal•March 20, 2019

Q&A: Academia Is the Bridge to the Millennial Workforce

Phil Hellstrom believes work/study programs can help dealers keep their best people on staff while raising the automotive industry’s profile in a near-zero-unemployment job market.

Compliance•by Tariq Kamal•March 18, 2019

Q&A: Car Fraud Puts Dealers on the Hook

Famed car fraud attorney Bruce Shaw says the courts show no mercy to dealers who resell counterfeit units and shares hard-won advice for spotting sophisticated fakes and avoiding costly lawsuits.

F&I•by John Tabar•March 18, 2019

Here’s a Little Tough Love for F&I

Are you tired of the way sales delivers deals? Stop complaining, step up, and attack the problem with training that will raise the bar for the entire front end.

Showroom•Cover Story•by Tariq Kamal•March 14, 2019

Quirk Chevrolet: Just Give Them the Price

A straightforward approach to sales and customer service helped make Quirk Chevrolet America’s No. 1 Silverado, Bolt, and Volt dealer, and their front line is a highly skilled, efficient, and long-tenured BDC.

Showroom•by Toni McQuilken•March 8, 2019

NADA 2019: Dealers Need New Identities

NADA Show 2019 attracted exhibitors in search of dealers and dealers in search of cutting-edge solutions that will make them stand out in an increasingly digitized and commoditized industry.

Auto Finance•by Jim Henry•March 7, 2019

AFSA 2019: We See Some Weakness

Speakers at the American Financial Services Association’s 2019 conference brushed off any suggestion of a recession striking the U.S. economy this year but admitted affordability, rampant fraud, and new regulatory concerns could create headwinds.

Digital•by Ryan Cassirer•February 25, 2019

You Have 8 Seconds to Impress Me

Dwindling consumer attention spans have compelled many retailers to make their marketing messages faster and louder. Smart dealers use their first eight seconds to make a lasting impression.

F&I•by Justin Gasman•February 19, 2019

F&I Creates Moments Worth Sharing

Top F&I producer sees working in the box as a long-term investment that pays off every time a customer realizes their coverage will perform just as you said it would.

Prev Next