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Sales, F&I, and service all play a role in generating reviews that improve your dealership’s online standing and lend new insights into the customer experience you deliver.
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Years of strong sales and near-zero unemployment have lowered the bar for the business office. Veteran F&I pro shares two proven strategies for turning a finance clerk into a finance manager.
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Recalls drive service revenue and bring customers back to the dealership. Why not take advantage? Expert lists four ways to turn your next recall event into a fun and profitable experience for everyone involved.
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A shortage of qualified lube techs is no reason to ignore the strict — and strictly enforced — Department of Labor rules governing the employment of your youngest workers.
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Expert lists four surprisingly common — but easily avoidable — errors and omissions dealer principals commit along the road to front-end compliance.
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Thirty- and 60-day delinquencies remained fairly stable in the fourth quarter, while affordability rightfully remains a key point of discussion among dealers and auto finance sources.
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As director of corporate compliance for John Elway’s three Colorado stores, Lori Church’s rare combination of F&I acumen, a law degree, and unflappable confidence have helped her group achieve new levels of success.
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Dealer software expert identifies targeted marketing as a space to watch in 2019 as retailers and finance sources seek out and invest in new ways to engage down-funnel shoppers.
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Whip your website into shape with this rundown of five mission-critical performance standards and personalization tools every dealer needs to compete on any platform.
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Accelerate turn and maximize gross profit by stocking smarter, identifying your fastest-moving units, and testing new digital tools designed to drive efficiency throughout your used-car operation.
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