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Although standards vary from state to state, it can be difficult to enforce agreements designed to prevent former dealership employees from taking their skills — and their coworkers and your customers — to competitors.
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The magazine’s resident compliance pro weighs in on one of F&I’s big debates: Is the F&I menu a sales or compliance tool?
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The magazine’s resident F&I wiz lays out a four-step process for handling any objection and having fun while doing it.
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F&I pros who don’t include a completed Accept/Decline form in every deal jacket are not only failing to capitalize on a proven sales tool, they’re putting their dealerships at risk.
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Award-winning F&I director explains how using music during his process stimulates his customers' purchasing impulses.
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Dealership expert breaks down four key elements to building a high-performance team in today’s retail environment.
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Close the motivation gap by backing your sales and F&I training programs with clear objectives for success and a culture of empowerment.
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Heard has the five-step plan you need to salvage your slow summer sales season before the clock strikes midnight on Labor Day.
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Dealers who undertake electronic surveillance of employees’ emails and phone calls must be aware of state consent requirements and tread carefully to avoid violating a maze of federal laws.
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Pending legislation in California, Colorado, Iowa, and Minnesota will add to the list of states that grant dealers the right to be reimbursed at the retail rate for warranty parts.
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