Gregory Arroyo
Editorial Director
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Sam Pack’s Five Star Ford of Lewisville capped off a banner year with F&I and Showroom’s F&I Dealer of the Year award.
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Particularly hard hit in September were mid-size cars, while the luxury car segment experienced a nice bounce in its average wholesale price, according to ADESA Chief Economist Tom Kontos. Mini-vans also experienced solid price growth during the month.
Read More →The editor shares the details of what he believes will go down as a historic moment in the history of F&I.
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Tech vendors believe the industry needs to respond to customer dissatisfaction with the F&I process, but not everyone believes moving the process online is the answer.
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This year’s field of F&I Pacesetters consists of operations from California, Illinois, Texas, and Wisconsin. Each boasts active management teams, pay plans that balance performance with customer satisfaction, and multilayered compliance processes.
Read More →Moved by what he heard from this year’s F&I Pacesetters, the editor offers his thoughts on a topic he believes the industry needs to seriously address.
Read More →The editor responds to some of the chatter he’s hearing about the CFPB turning its attention toward F&I products. He then reveals why readers need to register for this month’s Compliance Summit.
Read More →The Federal Trade Commission (FTC)'s six-year effort to collect on a $4.2 million judgement against a telemarketer of “extended auto warranties” came to a end last week. The telemarketer, which did business under the name My Car Solutions, led victims to believe it was affiliated with auto dealers and manufacturers.
Read More →Despite a competitive subprime auto finance environment, GM Financial continued gravitating toward a more prime-like credit profile during the second quarter.
Read More →The same week the CFPB celebrated its five-year anniversary, trade groups representing various motor vehicle industries urged U.S. Senators to support legislation that would rescind the regulator’s March 2013 guidance on dealer participation, among other things.
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