Mad Marv
Marv is no industry insider. He’s an actual F&I manager with more than 20 years of experience. Get his from-the-trenches take on the industry every month at fi-magazine.com.
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SEARCHMENUSEARCHMarv is no industry insider. He’s an actual F&I manager with more than 20 years of experience. Get his from-the-trenches take on the industry every month at fi-magazine.com.
His Madness shares a story of how good, old-fashioned customer care will always trump some algorithm or digital retailing tool.
Read More →When you’re having fun, the hours go by like minutes. His Madness shares advice for improving the car-buying experience.
Read More →Everyone has an opinion on how to limit chargebacks. His Madness delves into the passionate debate over how they're applied.
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A surge in questions on social media about the proper way to transition to the menu presentation prompts His Madness to share his easy-to-master process. His advice is to keep it simple.
Read More →His Madness finds himself dreaming of the town of Pleasantville, where deals arrive properly structured and every customer has an 800 credit score.
Read More →His Madness offers up some recommendations for making 2017 a prosperous year, maybe even a record-setting year.
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