Culture Clash
His Madness breaks from his usual F&I programming to deliver a message to dealers about the importance of culture and the keys to instilling and maintaining it.
Marv is no industry insider. He’s an actual F&I manager with more than 20 years of experience. Get his from-the-trenches take on the industry every month at fi-magazine.com.
His Madness breaks from his usual F&I programming to deliver a message to dealers about the importance of culture and the keys to instilling and maintaining it.
His Madness takes creative liberties with a popular motivational acronym to deliver this month’s message: There’s no magic pill for success.
His Madness takes another swipe at tech companies looking to change the F&I experience. He says if they are so bent on improving the customer experience, fix the sales process and leave F&I alone.
In search of a slump cure, His Madness discovers he has known the remedy all along. This month, he reveals what it is and where other F&I pros can find it.
Even His Madness gets the jitters sometimes. He details a recent sale involving two insurance executives that had him questioning his abilities as an F&I pro.
His Madness explains why even the most seasoned and successful F&I pro needs support from the sales team.
His Madness offers praise for the advancement of technology in the F&I office but warns that some tools may not be useful to true professionals.
His Madness recounts a wildly informative day spent at the inaugural F&I Think Tank.
How many times does a customer have to say ‘No’ before you move on? His Madness says it depends on the producer’s skill, training, and ability to think on the fly.
His Madness offers a four-point plan for winning over customers whose insurance companies are trying to steal your F&I product sales.
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