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News•January 20, 2015

Black Book Activator Adds Account Manager

Black Book has added Christopher Gluth as account manager of national accounts for its Activator Division.

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News•January 20, 2015

CDK Global Unveils Targeted Marketing Solution

CDK Global’s Audience Management solution offers a personalized online shopping experience for each car buyer by tracking their behavior on and off dealership sites.

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News•January 15, 2015

Ford, Lincoln Add Tablets to Improve Customer Service

Ford and Lincoln service centers are putting tablets in the hands of advisors in dealership service lanes as part of two new phases of the SMART Technology program that launched in early 2014.

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News•January 15, 2015

Video of Dealership Personnel Hassling Pizza Guy Goes Viral

A Massachusetts dealership’s Yelp and Google pages have been flooded with negative reviews after a video of its employees harassing a pizza delivery man went viral this week.

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Articles•by Gregory Arroyo•January 15, 2015

Changing the F&I Experience

Larry Dorfman founded APCO/EasyCare on the premise that car buyers are his true customers. Now he and his team are riding shotgun on Sonic Automotive’s drive toward a new customer experience.

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Articles•Cover Story•by Brittany-Marie Swanson•January 15, 2015

Online F&I

It was a tale of two departments at Industry Summit, where dealers, technology execs and F&I trainers discussed the progress made by sales and F&I teams to convert and finance Internet shoppers.

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News•January 13, 2015

Pearl Technologies to Introduce Digital Hang Tags

Pearl Technology’s hang tags sync with the dealer’s Internet pricing feeds and update the physical vehicle pricing. Features also include pre-scheduled and real-time floorplan checks, battery monitoring, and engine auto-start from a smartphone or central portal.

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News•January 13, 2015

Momentum CRM Announces AutoAlert Integration

Momentum CRM has integrated with AutoAlert Inc., a data mining, lead generation and sales opportunity provider.

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News•January 13, 2015

Auto/Mate Introduces Online Service Scheduling, Menu-Building Solution

Rev/Mate will be rolled out in Auto/Mate’s Automotive Productivity Management Suite Fixed Ops/Mate module in 2015. The solution is designed to help service departments maximize customer pay revenue while creating a quality customer experience.

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News•January 10, 2015

KBB Predicts 16.9 Million U.S. Sales in 2015

Despite predicting that new-vehicle sales will rise above 2014 levels, the vehicle information site believes 2015 will be the slowest year for sales growth since 2009.

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