Agency Head to Tackle 'Your Responsibilities' at Compliance Summit
Michael Tuno of World Class Dealer Services will provide a regulatory update as well as some practical takeaways attendees of Compliance Summit can easily employ at their stores.
“Michael and his team exemplify the role of the ‘full-service’ agency, which in today’s dealership space, includes front-end compliance,” said David Gesualdo, publisher of Auto Dealer Monthly and F&I and Showroom magazines. “He has succeeded by doing business the right way and we are grateful he has agreed to share his strategies with the dealers in attendance.”
Tuno will present “The Ability to Respond” at 11:40 a.m. on Tuesday, April 21, to lead off the “Your Responsibilities” segment of the agenda. The president of World Class Dealer Services said the current regulatory environment and recent actions demand that dealers be “embedded” in their businesses to respond to inquiries and protect themselves from undue harm.
“The scope of the presentation will be to provide some updates to the legal landscape as well as giving the audience some practical takeaways they can put right to work in their dealerships,” Tuno said. “It will be straight to the point without too much legal doctrine.”
More information about the show, including registration and travel information, is available at
. For sponsorship and exhibition opportunities, contact Eric Gesualdo viaMore F&I

Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →
Humble and Hungry: 12 Rules for an F&I Life
Dustin Gingerich, with a decade in the F&I business under his belt, shares his thoughts on leadership, building trust with customers, and the importance of learning and innovation.
Read More →
Focus on the Opening
F&I managers must learn as much as possible about their customers, starting before they walk into their offices. The bulk of today’s consumers expect that, and good results will follow.
Read More →
F&I Reaches for the Sky
The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.
Read More →
What Market Timing Mistakes Mean for Your Reinsurance Program
When volatility hits, dealer-owned reinsurance programs face a familiar temptation: pull back and wait for calmer waters. New data from BOK Financial shows why that instinct can quietly cost you years of surplus growth.
Read More →
The 90/10 Rule
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →