FI showroom red and grey logo
MenuMENU
SearchSEARCH

American Cars More Reliable Than European

by Staff
March 10, 2004
2 min to read


DETROIT—Although Asian cars are still the most reliable, the U.S. beat Europe in overall vehicle quality for the first time in about 25 years, according to the Consumer Reports automotive issue released this week.


The magazine, which asked 675,000 U.S. car buyers about serious car problems they had over 12 months, said Detroit automakers were making a dramatic turn for the better.

Ad Loading...


“Some years ago, (Detroit) didn’t really take reliability that seriously,” said David Champion, senior director of Consumer Reports’ auto test department. “The domestic manufacturers have really come along strong.”


Take Ford, for example. The Ford Focus, which had been recalled 11 times after its 2000 launch, took home top honors in the “best small sedan” category. The SVT version of the Focus was named “most fun to drive.”


Among vehicles less than a year old, Asian vehicles averaged 12 problems per 100 units, U.S. vehicles averaged 18, and European models averaged 20.


DaimlerChrysler AG’s Chrysler Group led the Detroit pack with 16 problems per 100 vehicles. The Jeep Liberty was the company’s most reliable vehicle. Ford averaged 18 problems per 100 vehicles and GM averaged 19.


Asian automakers Toyota and Honda swept the other eight “top pick” categories. Thirty-one out of the 32 most reliable vehicles were from Japanese carmakers, said Consumer Reports.

Ad Loading...


European makes performed relatively poorly in this year’s survey. Mercedes, Audi, Jaguar and Land Rover vehicles had below-average reliability.


European cars are great when they’re running but more prone to engine and electrical problems, said Champion.


For three-year old vehicles, Asian carmakers averaged 54 problems per 100 vehicles, Americans averaged 60 and European vehicles averaged 67.



Topics:F&I

More F&I

Photo of notepad and pen next to computer keyboard on desktop
F&IApril 13, 2026

Control in Sales Is an Illusion

Some of it should be given to the customer, but that doesn’t mean the F&I office relinquishes the process. In fact, a different approach both builds trust and boosts sales.

Read More →
Photo of external keyboard on office deak next to window
F&IApril 7, 2026

The Limited Warranty Game

Bringing it in-house benefits the dealership and its customers.

Read More →
Woman in casual clothing sitting at a desk
F&Iby Rick McCormickMarch 31, 2026

Curb The Confusion

Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.

Read More →
Ad Loading...
Photo of man's hand on laptop computer keyboard with blank screen
F&IMarch 16, 2026

There Is Always one More Product

Helping F&I customers understand complementary offerings is likely to lead to more sales, based on the success of a high-performing practitioner of the philosophy.

Read More →
REGISTER FOR EFI 2026
F&Iby Kate SpataforaMarch 16, 2026

EFI Conference Extends Early Bird Discount as Room Block Nears Capacity

Ethical F&I Manager's Conference will take place at The Cosmopolitan Las Vegas on April 13–15, 2026.

Read More →
Industryby StaffMarch 6, 2026

Explore the 12 Rules for an F&I Life at EFI

EFI 2026 will take place April 13–15 at The Cosmopolitan Las Vegas.

Read More →
Ad Loading...
F&IMarch 4, 2026

Creating Your Own Economy

In this video, Reese Dailey explains how effective follow-up drives better results across the dealership, including increased sales, higher F&I penetration, and stronger customer retention.

Read More →
Industryby StaffMarch 2, 2026

Prove You Can Do F&I at EFI

‘So You Think You Can Do F&I’ is a live role-play contest taking place at the 2026 Ethical F&I Managers Conference.

Read More →
Image of two human hands, one holding the word yes, the other the word no
F&Iby Hannah MitchellMarch 1, 2026

Expect Yes in the F&I Office

It may be human nature to back off when a customer seems to say no to a product or service. But experts say F&I managers should operate as though the answer will be the opposite.

Read More →
Ad Loading...
Industryby Lauren LawrenceFebruary 25, 2026

Report Finds Year-End F&I Strength

Deal volume ebbed and flowed throughout 2025, but product performance remained steady, according to automotive technology and data intelligence solutions provider StoneEagle.

Read More →