Auto Sales Rank Third in Consumer Complaints; Financing a Problem Area
Roofs that leak, poor driveway paving jobs and other home improvement headaches were the No. 1 and fastest-growing type of consumer complaint
last year, surpassing gripes about car sales and household goods, according to an Associated Press report.
The National Association of Consumer Agency Administrators and the Consumer Federation of America said Nov. 25 they compiled the annual survey from complaints reported to state and local consumer protection agencies.
Problems with household goods such as appliances and auto sales ranked second and third, respectively, on the list of consumer complaints. Those two had tied for first place in 2000.
Many complaints with auto sales involved financing deals. Some consumers complained they would take home a car with a good financing rate only to later get a call from the dealer, saying they had to return the car because they didn't qualify for the rate, according to AP.
More F&I

Gitty Up on Gap
The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?
Read More →
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →