BBB Gives Fidelity Warranty Services ‘A+’ Rating
The F&I product provider maintains its high rating and continues to meet the bureau’s accreditation standards.
DEERFIELD BEACH, Fla. — Fidelity Warranty Services Inc. (FWS), a provider of extended service and prepaid maintenance contracts for vehicles, was once again rated A+ by the Better Business Bureau (BBB).
The F&I product provider, which has continued to meet the BBB accreditation standards since 2009, received its high rating based on customer satisfaction surveys, financial standings and its commitment to making good faith efforts to resolve consumer complaints.
FWS is one of the country's largest independent providers of automotive F&I products. With more than 30 years of experience in the F&I industry, FWS has helped consumers protect their vehicle investments and safeguard their future.
"Our client relationships are our number one priority, and receiving this top rating from the most trusted consumer resource agency demonstrates our continued commitment to delivering exceptional service," said Fred Brown, vice president of customer services for FWS.
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