Carbiz.com unveils IVR application at Special Finance Conference
Carbiz.com Inc., a provider of Internet and software solutions for the North American automotive industry, unveiled its Voice Direct IVR (Interactive Voice Response) application to automotive industry leaders attending Carbiz.com's National Special Finance & Buy-Here Pay-Here Conference held in Las Vegas, Nev.
Voice Direct is a telephony application that allows consumers to phone an 800-number in order to determine whether they may qualify for financing to purchase or lease a vehicle by answering a series of questions prompted to them by Voice Direct.
The consumer's answers to the scripted questions of the Voice Direct application are then directly downloaded into the automobile dealers network. Based on the information provided by the potential buyer, the automobile dealer can determine whether the consumer qualifies for financing according to their lending adjudication model.
If a consumer qualifies for financing the automobile dealer then selects a finance company that best fits the consumer and the lender. The Voice Direct application gives motivated buyers - who may be worried about their credit rating, or who simply may not enjoy the whole car buying process - the ability to determine whether they will be able to purchase or lease a vehicle in an easy, convenient and non-confrontational manner over the telephone.
Voice Direct provides many benefits to the automobile dealer, according to Carl Ritter, CEO of Carbiz.com. It allows potential buyers to contact an automobile dealer seven days a week, 24 hours a day, through its voice automation system, and improves automobile dealers efficiency by generating potential sales leads. These potential sales leads allow automobile dealers to focus their energy and resources on motivated buyers, according to Ritter. It also allows automobile dealers to narrow their advertising efforts on proven sources by tracking how the motivated buyer became aware of the Voice Direct service.
"Voice Direct is yet another tool that automobile dealers will be able to employ to generate more sales leads by introducing potential motivated buyers to them," Ritter said. "Essentially, this is the same type of service that Carbiz.com offers automobile dealers and consumers over the Internet, and is another example of how Carbiz.com's solutions are bringing together consumers and automobile dealers in an effort to effect successful automobile transactions."
About Carbiz.com
Carbiz.com provides Internet and software solutions for the automotive industry. Its technology solutions offer a suite of dealer front-end management tools, and a complete e-commerce platform designed to connect financial institutions, credit bureaus, automobile dealers, and consumers online.
Carbiz.com's solutions allow consumers and dealers to establish a relationship via the Internet and other means, allowing consumers to search for dealers and vehicles, apply for vehicle financing and leasing, and provides them with a variety of financing options, according to company officials.
Carbiz.com's technology solutions increase automobile dealers' efficiency, improve their relationships with customers, expand their customer base by generating sales leads, and provides them with the tools needed to design, develop, and maintain their own web site, according to Ritter.
Carbiz.com's solutions are currently in use by more than 5,600 North American automobile dealers.
More F&I

Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →
Own Your Outcome: F&I in the Digital Customer Journey
Finance has historically been the last step in the car-buying process, but it doesn’t have to be. The customer’s journey starts long before they arrive at the dealership, and so should F&I’s involvement.
Read More →
Tariffs Could Raise Insurance Premiums
As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.
Read More →
Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →