'Certifieds' Up Sharply, Head For 500,000 In '02
Nearly 300,000 certified used vehicles were sold in the first seven months of this year, double last year's pace and a testimonial to the growing market power of the "certified" label. Most certified program directors expect the total to approach 500,000 by year-end and advance substantially in 2003.
Certifieds are found to be a higher revenue and profit generator for dealers, carrying as they do 75-point to 110-point inspection checks and separately designated lanes in dealer used-vehicle lots.
For F&I managers, certifieds often result in increased sales of extended service contracts and antitheft devices. They also are easier to re-lease because their condition is markedly better than non-certified vehicles.
GM led certified vehicle sales in the January-July period with 171,085 units, excluding Cadillac's 15,438, Saturn's 9,487 and Saab's 1,944.
Both Toyota Motor Sales U.S.A. and American Honda surpassed Ford Motor Co. in the certified derby. The Toyota/Lexus total was 160,328; American Honda, 108,897; and Ford, 104,889. Toyota brands exceeded Honda, 136,614 to 93,887, while Lexus outstripped Acura, 23,714 to 15,010.
DaimlerChrysler, which launched a certified program last October, reported 60,849 certifieds for the seven-month period, of which 25,262 are Mercedes-Benz units. Mercedes was outpaced by BMW for the period, with its archrival at 34,631.
Volkswagen listed 18,509 certifieds and its Audi division, 8,158. Ford said its total included 75,062 Ford, Mercury and Lincoln units, plus 20,713 Volvos, 5,842 Jaguars and 3,292 Land Rovers.
More F&I

How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →