GM Adds AutoSoft Traffic COP
General Motors will offer the AutoSoft Traffic COP customer follow-up tool to manage sales opportunities from showroom traffic, service drive, phone-ups and other leads at GM's nationwide network of dealers.
WEST MIDDLESEX, Pa. — General Motors will offer the AutoSoft Traffic COP customer follow-up tool to manage sales opportunities from showroom traffic, service drive, phone-ups and other leads at GM's nationwide network of dealers.
AutoSoft was named an endorsed GM IDMS provider in 2007. The AutoSoft DMS enhanced with its AutoSoft Traffic COP CRM tool, released late last year and piloted in IDMS dealerships, received GM endorsement this month. Under the terms of the agreement, Traffic COP will serve as an optional offering to complement the AutoSoft GM IDMS product offering.
"We are pleased to add AutoSoft Traffic COP to the IDMS package," said Jim Bement, manager, GM Global Retail Systems/IDMS. "While complimenting AutoSofts’ core DMS applications, it will provide dealers a business-generating CRM solution."
Traffic COP is a desking tool was designed to allow salespersons and managers to e-pencil deals quickly and thoroughly, then send them directly to AutoSoft Finance Assistant or Supreme Software’s Dealership Tracker, to complete the sale.
More F&I

Modern Technology Objection Handling
In this video, Trent White shares how to confidently handle technology-based objections by helping customers understand the value of protection, even with modern vehicle technology.
Read More →
Consistency at Scale: Driving F&I Performance
With 75 rooftops across the Sunshine State, Morgan Auto Group has proven to Floridians that it knows a thing or two about driving performance in a competitive market. But it didn’t start at the top.
Read More →
Gitty Up on GAP
The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?
Read More →
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →