Man Finds No Record of VSC Purchased at Mich. Dealership
A man who bought a car at Auto Exchange last year discovered that the VSC provider had no record of the $2,566 contract he purchased. The dealership was shut down in April.
GRAND RAPIDS, Mich. —A man who purchased a 2008 Saab 9-7X from Auto Exchange last year discovered the vehicle service contract (VSC) provider had no record of the VSC he purchased from the dealership. Auto Exchange was shut down in April for failing to submit customers’ vehicle purchase documents to the state, woodtv.com reports.
Derek Wustman bought the VSC for $2,566, but was unable to get coverage when his vehicle broke down. A person familiar with the dealership told the new source that it was possible the business manager had sold the VSC and never actually paid the provider.
To read the full story, click here.
More Compliance
Dueling Banjos in the Car Biz
Reports and accounts at variance show auto dealers’ trust profiles have risen in many consumers’ minds but that there remains a need for greater transparency by some.
Read More →
NADA and the Miracle on 34th Street
Automotive dealers should follow the National Automobile Dealers Association's consumer-friendly guidelines in order to minimize their legal risks.
Read More →
Another Look at a Recent Data Breach
Get caught up on the most pressing legal and regulatory matters facing dealers and F&I professionals, including data security, shotgun purchases, and inconsistent payment quotes.
Read More →
The Best Thing a Dealer Can Do to Avoid Legal Problems
Citing the issue is a strategy borrowed from the legal field itself.
Read More →
Fines of the Times
Civil penalties for noncompliance with federal auto retail and finance rules and regulations can add up quickly. Use this checklist to cover your bases.
Read More →
Goodwill and Car Dealers
A dealer goodwill tale is a cautionary tale worth paying attention to.
Read More →
The Regulatory Empire Is Striking Back
President Trump - entropist and corporate disruptor in consumer law
Read More →
How to Clear a Red Flag
Refine and enforce your dealership’s FTC-mandated ID theft-prevention program to ensure no transaction goes awry.
Read More →