Microsoft Announces New Director
Bringing more than 20 years of experience in consulting, sales and marketing leadership, David Graff today was appointed automotive and industrial equipment (AIE) industry solutions director for Microsoft Corp.'s U.S. Manufacturing Industry Group.
Traverse City, Mich. — Bringing more than 20 years experience in consulting, sales and marketing leadership, David Graff today was appointed automotive and industrial equipment (AIE) industry solutions director for Microsoft Corp.’s U.S. Manufacturing Industry Group.
Graff will lead efforts in developing and executing Microsoft’s sales strategy, solutions portfolio and marketing for automotive manufacturers, suppliers and industrial equipment makers. He will report to Microsoft Vice President of U.S. Commercial Sector Industries John Fikany’s organization, and will oversee an industry team of sales solution specialists, technology specialists and partner managers.
Since 2005, Graff served as Microsoft’s global business manager for Ford Motor Co. In leading the account team, Graff developed and implemented business solutions across several broad functional areas, such as manufacturing, engineering, sales and marketing, and in-vehicle offerings. Prior to Microsoft, Graff spent the majority of his career with Ernst & Young’s manufacturing consulting practice, where he worked with companies such as Ford, Honeywell, Whirlpool and Rubbermaid on major re-engineering projects.
Graff earned his bachelor’s of science degree in industrial engineering from Arizona State University, and he currently resides in Grosse Pointe, Mich.
More F&I

Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →
Own Your Outcome: F&I in the Digital Customer Journey
Finance has historically been the last step in the car-buying process, but it doesn’t have to be. The customer’s journey starts long before they arrive at the dealership, and so should F&I’s involvement.
Read More →
Tariffs Could Raise Insurance Premiums
As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.
Read More →
Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →