CLEVELAND, Ohio — Beginning in January, National Automotive Experts (NAE) and The Impact Group will launch a new F&I process training initiative that will take advantage of The Impact Group’s FUSION System.  

“We are very excited to announce our partnership with The Impact Group,” said Kelly Price, president of NAE.

National Automotive Experts (NAE) will offer intensive two-day F&I process training in its Cleveland training center at the start of 2013. According to company officials, NAE’s proven track record of driving F&I production and profits will be complemented by The Impact Group’s (Impact) interactive FUSION menu process. Business managers will now benefit from this partnership, leveraging both companies’ best practices and technology, officials added.

 “It is an intensive “who, what and why” of the F&I selling process, including the customer interview, value-based product presentation, objection handling, and closing techniques,” Bob Mancuso, NAE’s vice president, said of the training program. “Combining NAE’s approach to best practices and driving profit with the capabilities of the FUSION system will take any F&I producer to the next level.”

The Impact Group's FUSION menu process promoted a structured, interactive experience between the F&I manager and the customer. While maintainign a core simplicity and ease of use, FUSION allows the F&I manager to incorporate third-party data, customized product detail and risk assessments into a compelling F&I presentation. On-the-fly deal adjustments and objecting-handling tools streamline the closing process. Under the hood, e-rating, e-contracting, comprehensive reporting, and certified DMS integration round out the menu process.

"We are very excited about the F&I traning partnership with National Automotive Experts," said Mark Thorpe, president of The Impact Group. "Our companies have matching philosophies about the importance of a consistent, value-driven F&I presentation process. This trainign program will give F&I managers an opportunity to thoroughly master that philosophy in a classroom setting, and a tool by which to apply it in practice."

The program, which will be offered every few months, is avaiable in the general marketplace as well as all clients of NAE or The Impact Group. Registration for the first program, being offered Jan. 15, 16 and 17, is available for F&I managers, sales managers, general managers on NAE's website.