OneCommand Launches New Client Service Strategy
OneCommand, a provider of automated, multi-channel communications, announced that it has expanded its client services coverage nationwide and launched an aggressive new client relations strategy.
CINCINNATI — OneCommand, a provider of automated, multi-channel communications, announced that it has expanded its client services coverage nationwide and launched an aggressive new client relations strategy.
New online interactive customer support features have also been added, including a live chat solution. The feature allows dealers to interact with a customer support representative online, obtain information and speedily resolve issues.
OneCommand has also expanded its client service coverage, and added dedicated agents for tailored dealer support. The new account team structure charges both the field and internal account managers with more responsibility and authority to resolve client issues.
In addition, the company has made a major investment of time and resources to provide a broad set of training courses designed to expand each account rep's knowledge and familiarity with OneCommand’s full range of products.
OneCommand is also introducing industry-specific training to ensure all reps have a working knowledge of dealer operations in all areas, from sales to fixed operations.
"At OneCommand we are committed to helping our dealers remain profitable in these difficult times. To support our dealers we have added dedicated agents to assure we are helping them squeeze every dollar out of their customer databases. Over the last six years we have gathered millions of records for thousands of dealers. We know the communications that drive the most revenue and are working hard to ensure all our dealer take advantage of these to drive extra sales and service ROS now," commented Al Babbington, OneCommand CEO.
More F&I
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →
Own Your Outcome: F&I in the Digital Customer Journey
Finance has historically been the last step in the car-buying process, but it doesn’t have to be. The customer’s journey starts long before they arrive at the dealership, and so should F&I’s involvement.
Read More →
Tariffs Could Raise Insurance Premiums
As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.
Read More →
Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →