MENU
SEARCHA California dealership has agreed to reimburse about 1,500 customers who were charged for F&I products without their knowledge, reported the Santa Monica Daily Press.
A California dealership has agreed to reimburse about 1,500 customers who were charged for F&I products without their knowledge, reported the Santa Monica Daily Press.
According to a court settlement with the Los Angeles District Attorney’s Office, the dealership will pay about $829,000, with the average claim being $400. Customers were charged for “theft etch” and the product appeared on the sales contract as a VT registration charge, which doesn’t exist.
Customers have also claimed that the prices they agreed to on the showroom floor were renegotiated in the finance office. According to the lawsuit, such a practice is forbidden by state law.
Criminal charges are pending against six sales representatives who were allegedly involved in the scam.
For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.
Read More →
In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.
Read More →
What’s the atmosphere saying about you to your customers? You can make minor adjustments and additions that transform your space into one that creates trust with the people on the other side of the desk.
Read More →
How can auto dealerships help F&I managers fulfill their vital role in the most effective ways? Industry expert Rick McCormick shares his insights on the best ways to train these professionals and help them maintain good habits.
Read More →
More consumers and businesses are opting for all-season options for various reasons as safety, sustainability and convenience push practical change.
Read More →
It’s time to take the next digital step to free F&I managers to handle the most challenging aspects of customer meetings.
Read More →
Some of it should be given to the customer, but that doesn’t mean the F&I office relinquishes the process. In fact, a different approach both builds trust and boosts sales.
Read More →
Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
Read More →
Helping F&I customers understand complementary offerings is likely to lead to more sales, based on the success of a high-performing practitioner of the philosophy.
Read More →