F&I Showroom Magazine

Subscribe | Digital Edition

MENU

Platinum Warranty Sued for Not Honoring Claims

COLUMBUS, Ohio -- Ohio Attorney General Jim Petro filed suit against service contract provider Platinum Warranty Corp., announced the attorney general's office. Over 140 consumers in Ohio and other states claim the Cleveland-based company failed to honor its auto warranties or refund consumers' money.

by Staff

June 1, 2004

1 min to read

COLUMBUS, Ohio -- Ohio Attorney General Jim Petro filed suit against service contract provider Platinum Warranty Corp., announced the attorney general's office. Over 140 consumers in Ohio and other states claim the Cleveland-based company failed to honor its auto warranties or refund consumers' money.

The suit alleges that such practices violate the Ohio Consumer Sales Practices Act and the federal Magnuson-Moss Warranty Act. It seeks consumer restitution and civil penalties of $25,000 per violation.

Platinum Warranty said in a statement that it is working with the attorney general's office to "craft a fair and equitable solution to its current and temporary timeframe adjustment period as it relates to claim settlement," reported Automotive News.

Topics:F&I

More F&I

Photo of a three-seat vehicle back seat

F&I•by Hannah Mitchell•May 22, 2026

F&I Reaches for the Sky

The increasingly important profit center continued making gains in the first quarter, according to StoneEagle data, ancillary products proving more popular as consumers hold onto their buys longer.

Sponsored•May 8, 2026

Timing the Market Can Hurt Long-Term Program Performance

For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.

Ryan Ruff, The 90/10 Rule, Automotive Training Academy, Sales Series

F&I•May 6, 2026

The 90/10 Rule

In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.

Photo of essential oil diffuser on desk next to laptop

F&I•May 4, 2026

Your Office Is Talking

What’s the atmosphere saying about you to your customers? You can make minor adjustments and additions that transform your space into one that creates trust with the people on the other side of the desk.

F&I•May 1, 2026

F&I Training Fundamentals

How can auto dealerships help F&I managers fulfill their vital role in the most effective ways? Industry expert Rick McCormick shares his insights on the best ways to train these professionals and help them maintain good habits.

Photo of car tire and the tread mark it left in snow

F&I•by Hannah Mitchell•April 29, 2026

Not Just Any Tire Will Do

More consumers and businesses are opting for all-season options for various reasons as safety, sustainability and convenience push practical change.

Photo of robot holding a laptop

F&I•by Hannah Mitchell•April 27, 2026

How AI Will Drive the Next Wave of Innovation in Finance & Insurance

It’s time to take the next digital step to free F&I managers to handle the most challenging aspects of customer meetings.

Photo of notepad and pen next to computer keyboard on desktop

F&I•April 13, 2026

Control in Sales Is an Illusion

Some of it should be given to the customer, but that doesn’t mean the F&I office relinquishes the process. In fact, a different approach both builds trust and boosts sales.

Photo of external keyboard on office deak next to window

F&I•April 7, 2026

The Limited Warranty Game

Bringing it in-house benefits the dealership and its customers.

Woman in casual clothing sitting at a desk

F&I•by Rick McCormick•March 31, 2026

Curb The Confusion

Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.