Remarketing Solutions has announced that it is opening its new Customer Care Center in Nashville today. The 28,800-sq.ft. building houses 20 customer care agents who will handle call volume for Inspection Solution's retail and commercial clients. Inspection Solution is the division of Remarketing Solutions that provides a variety of vehicle inspections nationwide.

With the opening of the new Customer Care Center, Remarketing Solutions has closed its Austin, Texas call center. That operation has been moved to Nashville Center which is nearly four times the size of the Austin building and located about one-half mile from Remarketing Solutions' headquarters.

"Our inspections business has grown tremendously, facilitating the need for a much larger customer care center," said Ronnie McDowell, manager of the center. "We're excited about the opening of the new Center, which not only enhances our capabilities to serve existing customers better, but also provides us with the ability to handle additional call volume as our business continues to expand."

Training for the agents began on Oct. 1, a week before the opening of the Center. The Customer Care agents currently schedule end-of-lease inspections for commercial clients nationwide, which include banks, finance companies and manufacturers. They also schedule vehicle inspections for retail consumers nationwide that wish to have their vehicles inspected before buying or selling them.

Danielle Conner and Jason Keeler have been named supervisors. Conner, who has been with Remarketing Services for two years, previously served as a supervisor at Remarketing Solutions' Austin call center. Keeler joins the company with several years of experience in managing customer care centers.

"We've got an excellent team in place, whose focus is on providing quality customer care as our business expands," said McDowell. "With that in mind, we expect to increase the number of agents to 30 by year-end 2002."