The World Wide Web is Emerging as a Powerful Service in Car Sales
As domestic and foreign car companies and their dealers roll out the 2003 models, the Internet is emerging as an important sales channel — if
not for completing transactions, then for getting consumers far along in the process, according to the New York Times.
Although stories vary by dealer, anecdotal evidence suggests that car sellers can save money online as well, by engaging their customers and remotely executing as much of the transaction as possible before closing the deal in person, according to the Times.
Last year, 62 percent of consumers who bought new cars had used the Internet to research, choose or buy the car, said Scott Weitzman, senior director of J. D. Power and Associates. Notably, those who used the Web saved $300 to $400 on the price, compared to those who did not, he said.
There is an advantage for the dealers, too, however: they spend significantly less time serving their Web customers, "so they feel as if they're at least not losing money," Weitzman said. "And dealers regard this as incremental
business, so even if it's potentially less profitable, that's still business they wouldn't have gotten."
More F&I

Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →
Own Your Outcome: F&I in the Digital Customer Journey
Finance has historically been the last step in the car-buying process, but it doesn’t have to be. The customer’s journey starts long before they arrive at the dealership, and so should F&I’s involvement.
Read More →
Tariffs Could Raise Insurance Premiums
As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.
Read More →
Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →
Why Your F&I PVR Is Misleading You
Here’s a handy checklist of the numbers to track in 2026 instead.
Read More →
Auto Consumer Anxiety Presents Opportunity
A survey of U.S. drivers found the majority are concerned about finances and the economy, but those fears make many ready to buy vehicle-protection products.
Read More →