Thomas G. Stemberg Elected to CarMax Board of Directors
CarMax, Inc. announced on Sept. 26 that its board of directors has elected Thomas G. Stemberg, founder and executive chairman of Staples, Inc., to membership on the board.
Stemberg, 54, pioneered the office superstore industry when he opened the first Staples store in 1986. "Mr. Stemberg has been instrumental in propelling Staples' business growth to the $11-billion industry leader it is today," CarMax said in a prepared statement.
Stemberg became executive chairman in 2002, responsible for new growth initiatives, as well as for contributing to overall corporate strategy. He had served as chief executive officer throughout Staples' history until he became executive chairman.
Stemberg is a graduate of Harvard and the Harvard Business School. He joined Jewel's Star Market stores' corporate training program in 1973 and rose to vice president of sales and merchandising by 1980. He then served in various senior management positions at First National Supermarkets before founding Staples.
"Tom is a great addition to our board," said Austin Ligon, president and CEO of CarMax. "His experience in identifying a new superstore category, developing and growing a business to serve it, and establishing Staples as the unquestioned leader of the category has great relevance for CarMax."
About CarMax
CarMax bills itself as the nation's leading specialty retailer of used cars. Headquartered in Richmond, Va., CarMax operates 44 used-car superstores in 21 markets.
CarMax also operates 15 new-car franchises, 13 of which are integrated or co-located with its used-car superstores.
During the 12-month period ended Aug. 31, 2003, the company sold 210,143 used vehicles, which is 91 percent of the total 232,003 vehicles the company sold during that period.
For more information, access the CarMax Web site at www.carmax.com.
More F&I

Modern Technology Objection Handling
In this video, Trent White shares how to confidently handle technology-based objections by helping customers understand the value of protection, even with modern vehicle technology.
Read More →
Consistency at Scale: Driving F&I Performance
With 75 rooftops across the Sunshine State, Morgan Auto Group has proven to Floridians that it knows a thing or two about driving performance in a competitive market. But it didn’t start at the top.
Read More →
Gitty Up on GAP
The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?
Read More →
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →