Universal Computer Systems Enhances Internet Business Connection With Owner Circle
Universal Computer Systems announced it has recently enhanced its Internet Business Connection (IBC) software with its newest feature, Owner Circle. According to the company, IBC is a fully integrated, real-time Internet application that has an instant interface with a dealership's web site to provide customers and prospects with fast, accurate inventory and service information.
The company says Owner Circle combines the elements of IBC into a personal web page for each customer who visits a dealership's web site. Customer and vehicle information are consolidated into a single page with the data coming from the UCS suite of applications.
From the Owner Circle page, customers see a list of all vehicles and drivers for their household. When a vehicle is selected, Owner Circle gives them multiple options, such as reviewing the status of a repair order, making a service reservation, viewing outstanding campaigns and recommended maintenance, looking over past service recommendations, and reviewing the overall service history of that vehicle.
"The Owner Circle feature of IBC offers customers a personalized approach to managing their vehicles and relationship with the dealership. For the dealership, Owner Circle also promotes customer loyalty and improves overall customer satisfaction," states Trey Hiers, senior marketing manager for UCS.
About Universal Computer Systems
Universal Computer Systems (UCS) Inc., based in Houston, Texas, supplies comprehensive software solutions specifically designed to meet the needs of automobile dealerships. Founded in 1970, UCS offers client/server and open systems architecture, while providing an integrated suite of software applications available for dealerships. For more information on UCS, visit the company's website at www.UniversalComputerSys.com, or call the UCS Marketing Department at 1-800-231-6347.
More F&I
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →
Trust Is Personal
Technology, no matter how efficient, can’t replace what the human F&I manager can do, which is to bridge the divide between cyberspace and the in-store experience.
Read More →
Amplify 2026 Billed as Turning Innovation Into Results
Reynolds and Reynolds says its annual retail summit will connect dealers with practical strategies, peer insight, and technology-driven ideas.
Read More →
Own Your Outcome: F&I in the Digital Customer Journey
Finance has historically been the last step in the car-buying process, but it doesn’t have to be. The customer’s journey starts long before they arrive at the dealership, and so should F&I’s involvement.
Read More →
Tariffs Could Raise Insurance Premiums
As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.
Read More →
Smaller Loans, Longer Terms
The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.
Read More →
New Lifetime Battery F&I Product Meant to Drive Dealer Traffic
EFG Cos. offering is intended to create lifetime auto dealer engagement with customers.
Read More →
The Psychology Behind Menus That Increase Add-On Sales
There is a science to crafting a menu that gives customers confidence in the choices presented, and moving the process outside the F&I office can further boost results.
Read More →