Universal's VSC Claims Department Wins 'Call Center of the Year' Award

OVERLAND PARK, Kan. -- Universal Underwriters Groups' Vehicle Service Contracts (VSC) Claims Department recently received "Call Center of the Year" and "Specialized Innovative Solutions" awards from the Professional Teleservice Management Association (PTMA).

by Staff

March 27, 2006

1 min to read

OVERLAND PARK, Kan. -- Universal Underwriters Groups’ Vehicle Service Contracts (VSC) Claims Department recently received "Call Center of the Year" and "Specialized Innovative Solutions" awards from the Professional Teleservice Management Association (PTMA). "Call Center of the Year" is the highest award given by PTMA.

"We’re very proud of our VSC Claims operation and our track record of meeting and exceeding customer expectations," said Kevin Patti, F&I Claims vice president. "We strive to meet the needs of our customers and employees on multiple levels and this award acknowledges our success in achieving this goal."

Universal Underwriters’ VSC Claims Department handles claims for three programs:

Complete Care VSC — Provides dealerships’ customers with comprehensive coverage on new or pre-owned vehicles
Certified Protection Warranty — Allows dealerships to certify their pre-owned vehicles and provide a short-term or long-term warranty
Maintenance AdvantageSM — Brings customers back to dealerships for service needs using a pre-paid maintenance plan.

Topics:F&I

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