USAA Launches Online Auto Loan and Car-Buying Service
USAA, a Fortune 150 financial services company that caters to the military and their families, has announced the official launch of its Online Auto Loan and Car-Buying Service.
SAN ANTONIO — USAA, a Fortune 150 financial services company that caters to the military and their families, has announced the official launch of its Online Auto Loan and Car-Buying Service. These new services are designed to allow members to handle all the steps of car buying online, from picking out the car to financing to arranging insurance.
“Our Online Auto Loan and Car-Buying Service really is a leap into the next generation for consumers,” said David Bohne, president, USAA Federal Savings Bank. “While in the past, dealerships and other auto sellers have provided some of these services individually, we are able to provide the full complement of services entirely online with the same level of service our members have come to expect from USAA.”
USAA has chosen to work with Zag.com to provide a car-buying engine and to establish a premier network of participating dealerships in more than 70 cities across 28 states in the United States.
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